Unit 11: What's The Matter?

2.2 At the bar 2.2.1 Ordering a whiskey 2.2.2 Materials and utensils for making cocktails 2.2.3 Common cocktails 2.2.4 Materials and brand names of beer 2.3. Recommending and Serving Wine 2.3.1 Describing the oder and taste of a wine 2.3.2 Some brand name

2.1. Bill payment 2.1.1. Types of credit card 2.1.2. Explaining the tax and Service charges 2.1.3. Making bill payment 2.2. Grammar and Sentence Structure/ Phrase focus 2.3. Training in Listening and Speaking

2.1. Serving Meals 2.1.1. Explaining the use of sauces 2.1.2. Standard procedures for serving meals in restaurants 2.2. During the Meal 2.2.1. Meal Service 2.2.2. American Tableware 2.2.3. Cleaning tables 2.3. Grammar and Sentence Structure/ Phrase fo

2.4. Grammar and Sentence Structure/ Phrase focus 2.4.1 Sense verb + adjective 2.4.2 Verb and noun use 2.5. Training in Listening and Speaking

2.1. Taking Orders 2.1.1 Types of glasses 2.1.2 Types of tea and coffee 2.1.3 Common non-alcoholic drinks

2.2. Grammar and Sentence Structure/ Phrase focus 2.2.1 Types of personal pronouns 2.2.2 Sentences structure/Phrase focus 2.3. Training in Listening and Speaking

2.1. Standard procedures for taking orders 2.1.1 Describing steak 2.1.2 Taking orders

Personal grooming and hygiene for restaurant staff

2.1. Writing a Semi- formal Letter 2.1.1. Complimentary closing 2.1.2. Describing one’s skills and education 2.1.3. Offering apologies 2.2. Grammar and Sentence Structure/ Phrase focus

2.3. Training in Listening and Speaking 2.4. Test 1

2.1. Standard Procedure for Hotel Check-out 2.1.1. Checking out 2.1.2. Dealing with bill problems 2.2. Grammar and Sentence Structure/ Phrase focus

2.1. Explaining conference services and charges 2.2. Explaining banqueting services and charges 2.3. Grammar and Sentence Structure/ Phrase focus 2.3.1. Some useful “of” phrases 2.3.2. Sentence Structure/ Phrase focus 2.4. Training in Listening and Speaki

2.1. Aviation 2.1.1. Booking flights 2.1.2. At the Airport 2.1.3. Upon Arrival 2.1.4. During the Flights 2.1.5. Making announcements 2.2. Grammar and Sentence Structure/ Phrase focus 2.2.1. Present and past participle phrases 2.2.2. Future progessive tens

2.1. Taxis and buses 2.2. Trains and Subways 2.3. Rentals Cars 2.3.1. Types and structures of Cars 2.3.2. Types of car insurance 2.3.3. Renting a car 2.4. Grammar and Sentence Structure/ Phrase focus 2.5. Training in Listening and Speaking

2.1. Basic Expressions 2.1.1. Colors 2.1.2. Tax refund 2.2. Clothes, Cosmetics and Jewelry 2.2.1. Materials used in clothing and shoes 2.2.2. Descrbing clothes or shoes 2.2.3. Types of cosmetics and perfumes 2.2.4. Types of jewelry and stones 2.3. Grammar

2.1. Arranging Local Tours 2.1.1. Planning a local Tour 2.1.2. Types of water sports 2.1.3. Describing architecture 2.2. Grammar and Sentence Structure/ Phrase focus 2.3. Training in Listening and Speaking

2.1. Making Travel Arrangements 2.1.1. Describing a tour 2.1.2. Common tourist sites and bulidings 2.1.3. Booking Rooms via Email 2.2. Grammar and Sentence Structure/ Phrase focus 2.3. Training in Listening and Speaking

2.1. Exchange money 2.1.1. Types of currencies 2.1.2. Types of U.S and euro coins 2.1.3. Exchanging money 2.1.4. Explaining the night change limits 2.2. Grammar and Sentence Structure/ Phrase focus 2.3. Training in Listening and Speaking

2.5. Training in Listening and Speaking 2.6. Test 2